This should be a standard practice if the occupancy/availability of clean beds allows.
It applies mostly to guests who arrive really early, straight from the airport/train station and would like to check in.
If you have clean beds that haven't been used the night before, offer it to them!
This means one happy customer and one check-in less for later.
If you still have many beds left to sell for the day, you can do this free of charge.
In case you are offering the guest a downgrade, there would be no price difference and this is where you play the I'm-doing-you-a-favor card with a huge smile and an option number two (paid lockers).
Always give the customer a choice, or at least an impression of it!
If there are no clean beds available:
It's simple things like this that can make a huge difference for the guest!
Easy brownie points, better chances for a great review. A win-win!
❗️Keep in mind:
- Update the housekeeping report or notify the housekeeping team
- Offer to buy breakfast for OTA bookings
- If they arrive at 12 and want to check in but you have no beds clean - allow them to drop their stuff in their future room (locker in the cage, nothing on the bed so it doesn't disturb the cleaners)